TrinBarVinUSA
June 12, 2005, 10:57 PM
Let's chat about real bad customer service.... it's happening all around and people just tek it... I think we have a right 2 know why not to use a partcular service and which companies to stay away from because of poor attitudes...
Here in Barbados, KFC say nutten and the non-KFC owner of the other place is a vindictive klaat who tried 2 eff me up with my Gen. Mgr!
I made the mistake of sending a copy of this 2 him, but luckily it was done on my time at MY computer at home and I did not mention my workplace :eusa_wall
The amazing thing was, he checked 2 see if what I said was true and he acknowledged what happened was against his own regulatory procedures, yet he get vex as I dared to send this 2 my friends, God bless BCC:
There needs to be something really done about Customer Service or the
lack thereof at both KFC and Chefette, and until that time, no one
should buy from them unless they develop manners and common-sense!
On the night of Thursday the 24th Feb. '05 I finished my late shift
and my wife came to pick me up from work, both of us had a hard day
and neither of us felt like cooking - so we decided to fast-food it...
Big Mistake!
Went to Cheftte Wildey, stopped at their Drive Thru and WAITED ages (3
to 5 minutes) before a response which was to hold on MORE (2 mins.
further) then ask for a Dinner Mate, told that you gotta wait 15 mins.
for chicken and decide to ask for all-beef rotis instead and learn
that that's outta stock also, only chicken rotis (they, along with
Chefette's chkn. sandwiches give me the runs, avoid 'em like the
plague) and so we decide to try KFC Collymore Rock...
How dumb was that? They shut already at 11:30, "We shut!" was the
terse reply snapped at us from the drive thru glass that remained shut
during the whole encounter!
As if we didn't suffer enough, we sojourned to Chefette Rockley, and
learned our Dinner Mate was 3 legs and a wing with no napkins nor
ketchup after the fact... We only realised the legs bit at first and
asked about it, and were told that that's all that's left! Good Lord!
You couldn't've told us beforehand? Wait 'til we done spend the money?
Jesus Christ Almighty, man! What utter CRAP!!! If we see the li'l man
in the chef's hat the rest of this year, it'll be too damn soon,
y'hear??
As if that wasn't enough, we traipsed over to KFC Hastings and bumbled
thru their drive-thru which although open was lacking in stock and
manners... "We en't got no corn at all!" 'Please' and 'Thank You' must
be Russian insults for them, too!
So, in essence, dear friends ... you have three alternatives - buy
your late dinners early from either Big John's at Mall 34 on Broad
Street or even better yet, The New Thriving Chinese Restaurant on
Country Road at the old ICB Building (where their Sweet and Sour pork
is not any flour balls but meat in tasty sauce) or, head over to
either Lucky Horseshoe in Worthing or Warrens!
Chefette and KFC never heard of late shift people and never stock nor
cater for them, and the staff that works then is only thinking of
getting home and can't be bothered with what YOU want, even though it
is YOU who enable them to get a salary!
Here in Barbados, KFC say nutten and the non-KFC owner of the other place is a vindictive klaat who tried 2 eff me up with my Gen. Mgr!
I made the mistake of sending a copy of this 2 him, but luckily it was done on my time at MY computer at home and I did not mention my workplace :eusa_wall
The amazing thing was, he checked 2 see if what I said was true and he acknowledged what happened was against his own regulatory procedures, yet he get vex as I dared to send this 2 my friends, God bless BCC:
There needs to be something really done about Customer Service or the
lack thereof at both KFC and Chefette, and until that time, no one
should buy from them unless they develop manners and common-sense!
On the night of Thursday the 24th Feb. '05 I finished my late shift
and my wife came to pick me up from work, both of us had a hard day
and neither of us felt like cooking - so we decided to fast-food it...
Big Mistake!
Went to Cheftte Wildey, stopped at their Drive Thru and WAITED ages (3
to 5 minutes) before a response which was to hold on MORE (2 mins.
further) then ask for a Dinner Mate, told that you gotta wait 15 mins.
for chicken and decide to ask for all-beef rotis instead and learn
that that's outta stock also, only chicken rotis (they, along with
Chefette's chkn. sandwiches give me the runs, avoid 'em like the
plague) and so we decide to try KFC Collymore Rock...
How dumb was that? They shut already at 11:30, "We shut!" was the
terse reply snapped at us from the drive thru glass that remained shut
during the whole encounter!
As if we didn't suffer enough, we sojourned to Chefette Rockley, and
learned our Dinner Mate was 3 legs and a wing with no napkins nor
ketchup after the fact... We only realised the legs bit at first and
asked about it, and were told that that's all that's left! Good Lord!
You couldn't've told us beforehand? Wait 'til we done spend the money?
Jesus Christ Almighty, man! What utter CRAP!!! If we see the li'l man
in the chef's hat the rest of this year, it'll be too damn soon,
y'hear??
As if that wasn't enough, we traipsed over to KFC Hastings and bumbled
thru their drive-thru which although open was lacking in stock and
manners... "We en't got no corn at all!" 'Please' and 'Thank You' must
be Russian insults for them, too!
So, in essence, dear friends ... you have three alternatives - buy
your late dinners early from either Big John's at Mall 34 on Broad
Street or even better yet, The New Thriving Chinese Restaurant on
Country Road at the old ICB Building (where their Sweet and Sour pork
is not any flour balls but meat in tasty sauce) or, head over to
either Lucky Horseshoe in Worthing or Warrens!
Chefette and KFC never heard of late shift people and never stock nor
cater for them, and the staff that works then is only thinking of
getting home and can't be bothered with what YOU want, even though it
is YOU who enable them to get a salary!